If you are still having problems, it is possible an unwanted signal is the cause. Firstly, you may have a poor aerial system, so we recommend you checking over your installation by reading our, To turn AD on or off, press AD on your remote. Use our transmitter tool to see the status of your local transmitters and also to see whether you are in a good DAB reception area. When Radio 5 Live Sports Extra is on air, you should find it right next to 5 Live on the list of stations on your digital radio. Secondly, If you are in a good coverage area, and are still receiving poor DAB reception please try our Problem Assistant for further advice. When travelling in the car, your signal can be affected by natural features of the land, for example, hills, valleys, rivers, etc. Switch lights on and off one at a time, Passing traffic - A distinct buzzing 'whine' which varies with engine speed. is a recognised trade body which can put you in touch with one of its members in your area. The first thing to do is to swap any interconnecting leads. Lost reception of one or more station within a multiplex. Unfortunately, some radios are less sensitive than others and need careful positioning to work reliably. This may be due to two reasons. Try moving the radio to another position, such as near a window, higher up, or another room. The CAI (Confederation of Aerial Industries) is a recognised trade body which will be able to put you in touch with one of their members in your area. Therefore it is important to minimise the loss by using good quality cable and connectors. It is important to minimise the loss by using good quality cable and connectors. There is usually a pattern to it with a definite start and end time, and it normally affects all services. All these need a power supply to work. (plug in a known good pair of headphones and try) If the answer is yes, try plugging in and unplugging the headphones briskly, a few times. They come in a variety of powers; in most cases a small reduction is all that is needed. Amplifiers themselves are a common source of reception problems. If you receive this additional signal it can potentially cause picture break up. Distortion - fuzzy, gritty, scratchy sound. eceiving television through a communal aerial. This difference has the potential to cause electrical interference. A television signal will always lose some of its strength as it passes along the cable and through the connectors. Use our transmitter checker tool to see the status of your transmitter. This means you’ll often notice a delay when watching live programmes. You can use our transmitter checker to see if you are in good radio coverage. For more information on interference, please see our, Your radio must be in a good DAB coverage area to receive BBC services. If this does not help use the 'autotune' function to reinstall the stations into the memory or talk to your dealer or manufacturer. A good amplifier should have a filter built in that only allows the signal you want to be boosted and not any unwanted signals. BBC Radio 1, BBC Radio 4 are grouped together in a single multiplex. Enter your Postcode: Please note: If you live in a basement flat, or your building is steel-framed or reinforced concrete, or if the topography of where you live means you get poor FM or mobile phone service, your DAB coverage may be affected. Use our transmitter tool, which will tell you what national and local DAB services are available in your locality. This is often caused by Power Line Telecommunications (PLT) devices. The government set a target of switching off FM radio services after a set of criteria on digital radio listening had been met. These are normally caused by light switches or mains wiring. If you have a portable radio you will be able to pick up more of the receivable signal if your telescopic aerial is fully extended. to help you rule out any common problems or follow the advice below. Switching lights on and off can help to identify the source. A faulty or uncompressed engine can cause a distinct buzzing 'whine' which varies with engine speed. The BBC cannot recommend individual installers. Turn the radio onto FM and walk around with the radio and see whether the reception gets worse near certain electrical items in the home. You may get good, clear reception during the day, but after sunset the signal may fade or become distorted. The aerial and cables need to be well maintained and you will need a radio that has an option to connect an external aerial. is a recognised trade body which will be able to put you in touch with one of their members in your area. To find out whether a particular switch is causing the problem, try turning the lights off one at a time. There is nothing than can be done the problem will go away when the weather changes. Street lamps can sometimes cause buzzing and crackling sounds on your FM radio. See our guide on Buzzing and Clicking. Indoor portables are especially susceptible. For more information see the. : Broughton Moor: DAB: Low power due to a fault from 19 Dec 04:45 until 19 Dec 07:45. Deleting all the presets and then re-scanning to select local ones may fix the problem. During wet weather, when covered in moisture, all trees can have an appreciable effect on signals. Radio 5 Live Sports Extra has a dynamic schedule. Identify your appliances that have an electric motor and try moving your radio away from the appliance to see whether the sound improves. Try switching your radio off and on again. Attenuators can be used to decrease the incoming signal if it is too strong without distorting it. If you live close to a transmitter or can get a strong TV signal, then it could be possible to use an aerial in your loft or an indoor portable aerial. Read about our approach to external linking. The big wigs are working on it.” The first is a fault with the local FM transmitter. Light switches - Clicks and pops. Tim Johns, a producer on Radio 2, tweeted: “Oh dear - there's a current problem with BBC DAB reception in central London. Further information can be found on our ways of tracing interference to radio reception help guide. However, in both cases the signal will be weakened as it has to pass through various obstructions such as walls, roof tiles, foil backed insulation etc. News Feed. See our guide on, Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal. Please see our help guide on a manual retune. Further information can be found on our mobile phone interference help guide. For help with other services,such as Satellite, use the Problem Assistant or try our Help Guides. If you are still having problems see our sister site RTIS for further information. It is important to check your installation is working properly and that your radio is in the best possible location. An externally mounted aerial can be attached to many types of DAB portable radio and hi-fi systems. Use the list of symptoms below as a guide to help you identify a possible interference source. There is a possibility some LED Lights can cause interference to DAB and FM Radio Reception, particularly if LED lights are used to replace halogen lights, and retain the original transformer. 5 Live sports extra is a secondary service of Radio 5 Live, and not always available on air. If not, then you will need to check the radio and aerial to confirm they are both working properly. Before we give it to her, we decided to test it and make sure it could receive DAB, however upon doing a scan, the radio reported 'No Signal'. The second signal is picked up by the radio moments after the first. This normally means that the signal you are receiving is not strong enough. If this does not work, a full re-scan might be needed. A radio which can tune to medium and long wave services usually has an aerial built in, which you cannot see. Northern Ireland Resident? For further information see our, Water can get into external cables and can cause reception problems. DAB radio outage in some parts of the UK Twitter is full of reports that DAB radio is failing this morning, with Digital Radio UK confirming there is a problem with DAB reception in some areas. We have a basic installation guide you can read. For reception-type symptoms use our. For more information on finding and storing these services, see our Help guide on DAB secondary services. See our guide on Hissing and Fading. Unfortunately, tropospheric-type interference is never spread thinly throughout the year. If so what does the problem sound like? If you have identified it is, you should contact your local council. The two that are usually blamed are radio amateurs / CB enthusiasts and digital communications (TETRA). Weather-related problems tend to happen mainly in the summer, when high pressure can cause a radio signal to travel further than it would normally. Distorted sound can also occur if your radio is off-tune. This is more likely to occur following a retune of your television. This is why you can often hear radio stations from outside the UK at night. However if the original light used a transformer rather than directly running off the mains, it is possible the transformer is causing the interference. If the transmitter is on reduced power or undergoing any transmitter maintenance work, this can cause hissing or fading. Sometimes a full scan is required. See our, Radio signals can be affected by fine weather including high pressure. Switching off the heating system while you are experiencing the problem will help to identify it. To turn AD on or off, press AD on your remote. Some amplifiers are a mix of the above. A technician uses the audio and picture to sync them with what’s happening on screen. If all other stations on the same DAB multiplex are working ok and you have just lost one station, this is not due to interference. 1/25/2017. The first step in is to determine whether it's a reception or interference problem. If you have an external or loft aerial check they are functioning correctly. Please see our help page to see, Firstly, poor reception might be down to poor coverage, so it is best to check you are in a DAB coverage area. Digital Audio Broadcasting (DAB) is a digital radio standard for broadcasting digital audio radio services in many countries around the world but not in North America where HD Radio is the standard for digital radio.. Try changing the frequency band to AM and see whether the problem is still there and is it worse? Water can get into external cables and can cause reception problems. This is known as co-channel interference. Use our, Secondly, If you are in a good coverage area, and are still receiving poor DAB reception, 5 Live sports extra is a secondary service of Radio 5 Live, and not always available on air. However, helically wound FM aerials are able to receive DAB. When certain weather conditions occur, they allow the signals carrying television services to travel further than expected. Installation a health check the UK television transmitter networks are engineered to a.. 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